Mental Health First Response (First Aid)


Our one-day course (8hours for 1-16 people) engages, educates and empowers employees to deal with emergency Mental Health First Response situation and to administer Mental Health First Aid. This course is predominantly aimed at senior and line management level employees, although all employees would benefit from it.

Your employees will learn and/or gain:

  • What is Mental Health and why is it relevant within a work environment and understanding that work and private life combine to create our overall mental health picture
  • Knowledge and an understanding of common mental health issues and debunking of misconceptions (depression, anxiety, stress, substance abuse, etc) - others can be included if your business has specific issues to be addressed) - signs of each issue and common causes
  • The confidence to advocate for mental health awareness
  • The ability to identify signs of possible poor mental health and confidence to support someone in a Mental Health Crisis using the UNMASK method
  • An introduction to looking after our own mental health and wellbeing and the skills to support the wellbeing of others (10 useful tips)
  • Where and when to seek help - useful references

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What to expect

The course will be presented by British Psychological Society members and accredited psychologists and is an interactive workshop during which presenter and delegates will share professional knowledge, understanding and experiences to ensure that the course is relatable and relevant while keeping all delegates safe and supported as some issues can cause some distress.

  • A small manual (including workbook) to refer to whenever they need it
  • A toolkit to support their own mental health
  • Certificate of attendance confirming they have received training in Mental Health First Response
  • Quick reference guide in Mental Health First Response - UNMASK method
  • Guidance for management on how to support an employee experiencing mental ill health

Course Structure


Mental Health

  • What is mental health?
  • Why have First Aid for Mental Health?
  • The Mental Health First Response action plan (UNMASK)
  • Listening without bias
  • Impact of mental health issues
  • Stigma and discrimination


Common Mental Health Issues

  • Depression (symptoms, risk factors, in the workplace, how to assist)
  • Anxiety (symptoms, risk factors, how to assist)
  • Stress (symptoms, risk factors, in the workplace, how to assist)
  • Substance misuse and mental health (symptoms, risk factors, in the workplace, how to assist)
  • Suicide and self-harm (figures, first response to suicidal crisis)
  • Traumatic events (brief overview)
  • Personality disorders and eating disorders (brief overview)


Future Mental Health

  • Self-care
  • Recovery and building resources
  • UNMASK – the Action plan for Mental Health First Response